FAQ

BeagleCakes Art & Illustration is based in Taiwan.
Yep, this shop ships worldwide!
Paypal is the only method accepted at this time. E-checks through Paypal are also accepted, however, you purchase will be shipped after the E-check is cleared (usually around 7 business days).
We do not charge any tax on the products in our shop. Customers will only pay for what they ordered plus shipping. On customs declaration form we will write the contents of your order accordingly. We will not mark the items as a ''gift''. Customers are responsible for any import duties, taxes, and charges regulated by their home country (VAT fees for UK customers).
Upon check out, please ensure that the address on your Paypal is entered properly and up to date. BeagleCakesArt will not be responsible for delays or lost packages if the address showing on receipt is incorrect and up to date.
This shop uses Registered Airmail for shipping. Registered Airmail comes with tracking which will be provided to you once your order shipped, and will require signature upon delivery. If no receipt is available to sign and accept the package, it will be available to be picked up at your local post office. Shipping upgrade to EMS is also available. Please send a message to inquire shipping upgrades.
All items are shipped in 1-3 business days after payment is received. This shop use Registered Airmail that is calculated based on weight and location of the destination. Shipping time varies depending on which country it is being shipped to, usually 2-3 weeks, however custom inspection and holiday rush will cause delays in the postal service. Please allow at least 6 weeks for international package delivery. Should the sent package be returned to me because no recipient is available to pick up/sign the package upon delivery, customer will need to re-purchase shipping for the package to be mailed out again. Otherwise a full refund less the shipping cost will be provided once the package is returned to me.
If you wish to return an item(s) for whatever reason, returns are accepted within 7 days. Item(s) needs to be in original, unused condition for refund to be given. Customer is responsible for the cost of return shipping. All returns should be sent with a tracking number of some sort. Customers who return items without a tracking number do so at their own risk; items that are lost or damaged during return shipping are solely the buyer's responsibility. Once the returned item is received I will promptly refund the total cost of your purchase less the original shipping cost.
Should a package be returned to me as it have been left unclaimed by customer, refund less than the shipping cost will be provided. I will promptly contact you to let you know that your package has been returned and can be re-shipped, in which the shipping fee will be send to you through a Paypal invoice. Refunds will not available if customer is unresponsive for over 6 months after initial contact of returned package.
If the item(s) is broken/defective, refund is accepted with proof via picture(s) within 7 days of receiving. Customer may choose to keep the item or send it back and BeagleCakesArt will pay for the shipping charge. Once the returned item is received full refund plus original shipping will be given.
Feel free to contact us if you have any questions! :) We'll get back to you within 12 hours.